Our experience of evaluating services and programmes ranges from stand-alone local projects to complex national initiatives. We have evaluation experience on many topics, ranging from the impact of the arts on urban regeneration, to changing assessment practice in mental health services.
Our approach to evaluation is underpinned by a commitment to:- working collaboratively with commissioners and stakeholders
- identifying client-focused outcomes, goals and milestones
- designing evaluation frameworks that reflect project context and priorities
- developing participatory evaluation processes to include service users
- providing ongoing feedback from the evaluation to inform programme development
- producing timely, concise and useful reports and presentations
“We required a robust approach from evaluators who:
- had a high degree of insight into the sector and the myriad related issues;
- had an acute awareness of service user/survivor issues;
- could work sensitively with a wide range of personnel and give critical feedback to them in an unthreatening manner;
- would adopt a collaborative way of working;
- providing ongoing feedback from the evaluation to inform programme development.
I am pleased to report that DMSS did, and continue to, meet all our expectations and requirements in these regards, and also strict compliance with the production of timely, well written reports.”
Commissioner, Department of Health, 2008